If you have second thoughts about your purchase, you can still decide to return the product without giving any reason, within 14 calendar days since its delivery.
In case you want to exercise the right of withdrawal, if the product is returned intact as it has been delivered you will be entitled to get a refund of what you paid for the purchase of the product being returned.
The only expenses payable by the consumer for exercising the right of withdrawal (in accordance with Article 67 of the Italian Consumer Code) are the direct costs of returning the goods. We may, however, withhold the refund until we receive your product. Your purchase can be returned only once.
Please pack the product properly and return it using a label that shows the data of the sender (i.e. the consumer’s address) and those of the recipient (Experya S.r.l., Via Putignani, 1, 70121 Bari (BA)).
The change order can not be processed if you return the goods bought online:
visiting our store.
The right of withdrawal can be exercised in compliance with the law in case the customer-consumer (whether they are an individual person who buys the product for non-commercial purposes or they make the purchase without indicating a VAT registration number on the order form) want to withdraw from the purchase contract for any reason. To exercise this right, the customer must send a written request to Experya within 14 working days from the delivery date of the product. If you want to exercise this right you have to complete the form in the "After-Sale Services" section. Note Well: Customers who make a purchase with a VAT registration number cannot exercise the right of withdrawal.
The right of withdrawal is subject to the following conditions (Section 67 of the Italian Consumer Code):
The right of withdrawal, established in Section 64 and subsequent, as well as in Section 52 and 53 and Paragraph 1 of Section 54, does not apply:
Unless agreed otherwise between the two parties, the consumer cannot exercise the right of withdrawal outlined in Section 64 and subsequent sections in the following cases:
For further information you can refer to the legal text available on the Italian Ministry of Economic Development website
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